Museums in New York

Visit the National September 11 Memorial & Museum

Ever wanted to honor the lives lost on one of history's darkest days? The National September 11 Memorial & Museum is where you can. Located in City, it's the main place for learning about 9/11 and its effects. It's not just a museum or memorial, it's a place of meaning.

Safety Precautions and Tickets

The safety of everyone visiting the National September 11 Memorial & Museum is a top priority. The team keeps up with the latest conditions. They follow safety rules set by the city, state, and national government. Here are key points to ensure your visit is safe and smooth:

Safety Precautions

  • Follow all posted signs and instructions provided by staff.
  • Wear a face mask or covering while inside the museum and memorial.
  • Maintain social distancing guidelines and keep a safe distance from other visitors and staff.
  • Use the provided hand sanitizing stations regularly.
  • In accordance with current safety guidelines, capacity may be limited.


For a hassle-free visit, you should buy your timed tickets before you come. Here's what you should know:

Tickets must be bought before you get there. The last entry is 90 minutes before closing.

Children under 7 get in free. Still, they need a ticket to watch how many people are there. You can get your tickets refunded or swapped until 24 hours before your visit. The museum also gives out Free Admission Monday tickets first-come, first-serve. For big groups of 20 or more, send an email to for help.

Following safety rules and booking your tickets early means you can have a safe and deep visit to the National September 11 Memorial & Museum.

Architecture and Design

The National September 11 Memorial & Museum is a place of remembrance and a masterpiece. It shows architectural and landscape design. Each part of it carries deep symbolism, honoring those affected by September 11, 2001.

Architect Michael Arad and landscape architect Peter Walker designed the memorial. They wanted to create a space that feels like both a loss and a new beginning. The space invites reflection, honoring the lives lost and telling the story of bravery and recovery.

The Memorial Plaza's main feature is two reflecting pools. They stand where the Twin Towers once were. Waterfalls in the pools symbolize hope and renewal. The Survivor Tree, a Callery pear tree, also stands there. It survived the attacks, showing resilience and nature's healing power.

In the museum below ground, visitors see its impactful design by Davis Brody Bond. This design leads visitors through the events of the tragic day. It also honors the victims in a powerful way.

Imagine standing in the presence of these monumental structures, feeling the weight of history surround you. The architecture and design of the National September 11 Memorial & Museum create an atmosphere that is both solemn and inspiring, leaving a lasting impact on all who visit.

The Memorial and Museum are right where the Twin Towers used to be. This follows Daniel Libeskind's master plan. It lets visitors dive deep into the history and meaning of the 9/11 attacks, making it a deeply meaningful visit.

The architecture and design of the National September 11 Memorial & Museum highlight the emotions and stories inside. It's a symbol of the human spirit's strength, a place where healing and remembering come together.

Experience and Exhibitions

The National September 11 Memorial & Museum offers a deeply moving experience. It honors the victims of 9/11 and celebrates the heroes who showed immense courage. This place is key for learning and reflecting on terrorism's impact and our collective resilience.

Visitors can explore 9/11's events, context, and aftermath in the museum's exhibitions. With multimedia, artifacts, personal stories, and interactive exhibits, it's an essential destination. These elements come together to provide an immersive experience.

“The National September 11 Memorial & Museum stands as a testament to the enduring spirit of humanity in the face of unimaginable adversity. It serves as a reminder that even in the darkest times, acts of kindness, bravery, and unity can emerge.”

Inside the museum, powerful installations share victims' stories, survivor resilience, and first responder heroics. The exhibits also explore the attacks' global impact and the push for unity and resilience.

The museum offers a chance to pay respects and gain a deeper understanding. It highlights the human spirit's strength in tragedy.

Highlight Exhibition: “In Memoriam”

The “In Memoriam” exhibition is deeply touching. It honors the nearly 3,000 lives lost on 9/11 with portraits and personal items. This ensures their stories and legacies are remembered.

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Visitors can deeply connect with the individuals commemorated as they move through the exhibit. It's a solemn experience that deeply affects everyone who sees it.

The museum also has educational programs, guided tours, and events for further insight. These offerings encourage additional reflection and understanding.

A visit to the National September 11 Memorial & Museum is crucial for all. It's a place for remembrance, education, and hope. This museum shows the resilience of the human spirit against adversity, no matter where you're from.

National September 11 Memorial & Museum

Accessibility and Services

The 9/11 Memorial & Museum makes sure everyone can explore and connect with its exhibitions and memorial. It offers many services and accommodations for various needs.

Wheelchair Accessibility

The museum is friendly for wheelchair users. You can find pick-up/drop-off points at Albany and Greenwich streets. There are elevators everywhere to help you reach all parts of the museum easily.

Service Animals

The 9/11 Memorial & Museum welcomes service animals. Visitors with disabilities can bring their trained service animals to help them.

Accessible Services

The museum has special services for visitors with disabilities:

  • ASL Interpretation: You can get American Sign Language (ASL) help for some tours and events. Just ask when you book your visit.
  • Assistive Listening Systems: To hear better during shows or tours, you can use assistive listening devices. Pick them up at the info desk.
  • Audio Description: For some exhibits and movies, there's audio description. It gives extra details for those who are visually impaired.
  • Open Captioning/Transcripts: Multimedia presentations come with open captioning and transcripts. This helps visitors who are deaf or hard of hearing.

Check the official website for more about these services. Plan your visit to make the most of your experience.

Hours and Location

The 9/11 Memorial Museum is open from 9:00 am to 7:00 pm. It's open Wednesday through Monday and closed on Tuesdays. The 9/11 Memorial is open every day from 9:00 am to 9:00 pm.

The museum is at 180 Greenwich Street in New York City. You can find how to get there on the website. Or you can call the museum for more info.

When you're planning your visit, know the museum's hours and where it is. This knowledge helps make your visit fully enjoyable at this special place in New York City.

A Beautiful Tribute in the Heart of New York City

“The 9/11 Memorial Museum is a powerful destination. It honors and commemorates lives lost on September 11, 2001. It shows the resilience and strength of the American people, while creating a space for reflection and remembrance.” – Visitor testimonial

In the heart of New York City, the National September 11 Memorial Museum stands. It's a beautiful tribute to lives affected by the tragic events of 9/11. The museum offers moving exhibits and a somber atmosphere for visitors to pay respects.

It has hours that work for everyone. You can visit in the morning, afternoon, or evening. It's a time to explore and truly understand a significant chapter in American history.

Located at 180 Greenwich Street, the 9/11 Memorial Museum is easy to reach. You can get directions from the museum's website or contact them for help.

Keep in mind the museum's hours and easy-to-find location as you plan your trip. These details ensure your visit is meaningful. You'll get to honor those who were lost and celebrate American resilience.

Experience More

Besides the memorial and museum, there are other experiences at the National September 11 Memorial & Museum. These include:

9/11 Memorial Museum

The 9/11 Memorial Museum shares the story of September 11, 2001, and its aftermath. It helps us understand the tragic day through exhibits, artifacts, and stories. It shows how people overcame the tragedy and its lasting effects.

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Memorial Glade

The Memorial Glade is a tribute to the brave first responders and recovery workers of 9/11. It's a place for remembering and giving thanks. It honors those who sacrificed a lot to save others and help after the attacks.

Public Programs

The museum offers programs like film screenings and talks with scholars, survivors, and responders. These events help us talk, learn, and heal. They make us understand the impacts of the events on people and communities better.

Museum Store

At the museum store, your purchases help the National September 11 Memorial & Museum's mission. The store has books, apparel, and unique items to remember 9/11. Buying something helps the museum continue its important work.


Membership at the museum offers special support for its mission. Members get benefits like free entry, priority access, and invites to events. Being a member enhances your visit and helps keep the story of 9/11 alive.

National September 11 Memorial & Museum

Experience Description
9/11 Memorial Museum Documents the events of September 11, 2001, and their impacts through exhibits, artifacts, and personal stories.
Memorial Glade Honors the first responders and recovery workers who demonstrated bravery and selflessness during and after the attacks.
Public Programs Includes film screenings and conversations with scholars, survivors, and responders to foster understanding and healing.
Museum Store Offers a range of merchandise where purchases support the mission of the National September 11 Memorial & Museum.
Membership Provides exclusive benefits while supporting the ongoing efforts to preserve and share the history of 9/11.

Join a Tour

To make your visit to the National September 11 Memorial & Museum special, think about joining a guided tour. These tours will help you understand the site better. Experts guide you, sharing what makes this place so important.

You can book a tour spot on the museum's website. This makes sure you get to see everything, whether you love history or just want to dive deeper into the story. A guided tour adds so much to your visit to the National September 11 Memorial & Museum.

Benefits of Joining a Guided Tour

Wondering why to pick a guided tour? Here are some reasons:

  1. Learn a lot: Expert guides tell you detailed stories. These stories make the events of September 11th, 2001, more real.
  2. Find hidden secrets: Guides know things you might not. They share unique facts and viewpoints.
  3. Hear personal stories: Tours include firsthand accounts. These stories connect you emotionally with those affected by the events.
  4. Enjoy a planned tour: With a guide, no need to figure out where to go. You cover all key exhibits and save time.
  5. Appreciate it more: Expert talks and special moments on the tour make you think deeply about the place's significance and our ability to recover and stand strong.

A guided tour makes your visit to the National September 11 Memorial & Museum even better. Whether it's your first time or you're coming back, it's worth it. Remember to book in advance on the museum's website for a smooth visit.

Support the Mission

Help the National September 11 Memorial & Museum to keep history alive. Your donations and membership fund the organization's important work. Being a part of this means you get special benefits. You'll have a closer connection with the memorial and museum's efforts.

Your support means a lot. It honors the victims and heroes of September 11. You help keep the memory of the Ground Zero Memorial and the Twin Towers alive. Future generations will be able to learn from this moment because of you.

“To live in hearts we leave behind is not to die.”
– Thomas Campbell

With your support, the September 11 Museum shares valuable lessons. It teaches about the impact and what came after the attacks. Your help lets visitors understand and reflect on resilience during hard times.

Joining as a member makes you a key part of our community. You get discounts, event invites, and more. Your membership keeps the memory of September 11 alive for future learning.

Support the National September 11 Memorial & Museum today. Your help keeps past memories alive for a better future.

Membership Benefits:

  • Exclusive access to member-only events and exhibitions
  • Discounts at the museum store
  • Special invitations to public programs and film screenings
  • Advance notice and discounts for ticketed events
  • Recognition in museum publications

Plan Your Visit

Before visiting the National September 11 Memorial & Museum in New York City, plan ahead. Check the hours of operation. The museum is open from 9:00 am to 7:00 pm Wednesday through Monday. The memorial is open from 9:00 am to 9:00 pm every day.

Buying timed tickets in advance is a good move. It ensures you get in at a specific time without the wait. You can buy tickets on the museum's website. They can be refunded or exchanged up to 24 hours before your visit.

Check the safety steps the National September 11 Memorial & Museum has taken. As a nonprofit, they care a lot about visitor and staff safety. Learn about their measures like timed entry and capacity monitoring for a safe visit.

Don't forget about the accessibility services at the museum. It's wheelchair-friendly. They also offer services like ASL interpretation and assistive listening. These help everyone enjoy and understand the museum and memorial better.

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